Take-home Beans

Pre-order policy

The short version: pay upfront, we get your beans in freshly roasted, you collect them from the counter.

Paying and your order

Pre-orders are paid in full when you order.
Each coffee shows when orders close and roughly when it’ll be ready. We email you as soon as your beans are in.
If the roaster can’t supply a coffee, or it’s delayed, we’ll email you a new date. If it doesn’t suit, we’ll refund you in full.

You can cancel for a full refund until orders close for your coffee (shown on the Beans page and at checkout). Just contact us.
After orders close, your beans are roasted and ordered especially for you, so we can’t offer a refund for a change of mind.

We grind your beans to order, the way you choose. Ground beans can’t be returned or exchanged for a change of mind, including choosing a different grind afterwards, as they can’t be resold.
Not sure which grind? Choose Whole bean, or ask us before you order and we’ll help you pick. Whole bean suits you if you grind at home.

Collect from the counter at Be Kalii, Level 2 Westfield Chermside, during opening hours. Just give your name or reference.
You can choose a preferred collection day at checkout. We hold your order for 14 days after it’s ready (or after your chosen day). After that we’ll get in touch to arrange collection.
Each bag comes with a free small coffee, made with any of our available beans, when you collect. It’s for the day you collect, and can’t be exchanged for cash.

If something’s wrong (a damaged bag, the wrong coffee, or a grind other than the one you chose), let us know and we’ll replace it or refund you.
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that can’t be excluded.

Ask at the counter or message us on Instagram.